Choosing a repair company is easy when nothing is broken. It is much harder at 6am with trucks waiting. The best time to pick a repair partner is before you need one — and these twelve questions help you do it.
Credentials
- Are you licensed for this work in my state or city?
- Can you send a certificate of insurance naming my company?
- Are your technicians factory-trained on my equipment brand?
Response & availability
- What is your average emergency response time to my address?
- Do I reach a live person after hours?
- How many technicians cover my area?
Pricing
- Do you give written quotes before starting work?
- What are your call-out, hourly and after-hours rates?
- What warranty do you give on parts and labor?
Track record
- Can you share references from similar facilities?
- How do you handle a repair that fails again?
- Where can I read independent reviews of your work?
How to read reviews properly
Look past the average score. A 4.6 with 80 reviews and thoughtful replies to complaints is usually a safer bet than a perfect 5.0 from six reviews. On Repairior, check whether the business is claimed (the owner manages the profile and receives your quote requests) and whether it carries the verified badge.
[rp_bars title=”What facility managers say matters most” suffix=”%”]Fast response|86, Fixed first visit|78, Clear pricing|71, Reviews & reputation|64, Lowest price|29[/rp_bars]
We stopped choosing on price alone. The cheapest quote cost us three return visits and a lost weekend of shipping.
Facilities manager, Dallas distribution center
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