Quick answers to the questions we hear most. Can’t find what you need? Contact our team — we reply within one business day.
Reviews
Who can write a review?
Anyone who has had a genuine experience with a repair business in the last 12 months. You need a free account and must confirm your email address before your review is published.
Can a business remove my review?
No. Businesses can reply and can report a review if they believe it breaks our guidelines. Our team reviews every report — only reviews that break the rules are removed.
Can I edit or delete my review?
Yes, from My Account at any time. Edited reviews show the date they were last updated.
Businesses
How do I claim my business?
Open your listing and choose “Claim this business”. Verify instantly with an email address on your website’s domain, or add your listing link to your Google Business Profile and we will approve it manually, usually within one business day.
What is the difference between claimed and verified?
Claimed means the owner has proven they run the business and manages the profile. Verified is the blue tick shown on paid plans — it confirms an active, verified account and unlocks featured placement.
Can I list more than one location?
Yes. The Multi-Branch plan covers up to 10 listings under one account. Contact us for larger networks.
Plans & billing
How do I cancel?
From Settings → Plan & billing in your dashboard. Your plan stays active until the end of the paid period, then your listing returns to the free plan — your reviews are never removed.
Do you offer refunds?
Monthly plans can be cancelled any time. Annual plans can be refunded within 14 days of purchase.