Customers are happy to leave reviews — they just forget. The repair businesses with the most reviews on Repairior have one thing in common: they ask every customer, at the right moment, with a link that takes ten seconds to use.
Ask at the right moment
The best time is within 24 hours of finishing the job, while the relief of a working dock door or a cold walk-in is still fresh. Reviews requested more than a week later convert at less than half the rate.
[rp_bars title=”Review rate by when you ask” suffix=”%”]Same day|34, Next day|27, Within a week|15, After a week|6[/rp_bars]
Make it effortless
- Send your Repairior review link by text — it gets opened far more than email.
- Print a QR code on invoices and the back of business cards.
- Add the rating widget to your website footer.
- Reply to every review so customers see you are listening.
[rp_callout type=”warning” title=”Do not offer incentives”]Discounts, gift cards or entries into prize draws in exchange for reviews break Repairior’s guidelines. Incentivised reviews are removed and repeat offenders get a warning on their profile.[/rp_callout]
Reply to negative reviews well
Thank the customer, acknowledge the problem without arguing, explain what you changed and offer a direct contact. Future customers read your reply more closely than the complaint.
[rp_cta title=”Claim your free profile” text=”Reply to reviews, send invitations and add your rating widget — free.” button=”List your business” ]